These Terms of Service (hereinafter — "Terms") govern the relationship between Individual Entrepreneur Dzmitry Ishchanka (ID 306486585) (contact email: hello@xfix.ge; hereinafter — "the Service", "we") and an individual using the xFix mobile application and web service (hereinafter — "User", "you").
By using the Service, you agree to these Terms. If you do not agree with any part of the Terms, do not use the Service.
The Terms may be amended. The current version is always available in the app under "Help → Rules and Documents". Material changes take effect 30 days after publication.
xFix is an online platform (a two-sided marketplace) that connects customers (hereinafter — "Clients") who need household services with providers (hereinafter — "Masters") who deliver such services.
The Service is not a party to the contract between the Client and the Master. We provide the technological infrastructure for searching, communicating, ordering, and paying for services, but we are not responsible for the quality, timing, or other characteristics of services provided by Masters.
The Service's legal status is that of an information society service provider within the meaning of the Georgian Law on Electronic Commerce (Law No. 4126-Iს).
3.1. Use of the Service requires registration with a valid mobile phone number and confirmation via SMS code.
3.2. The minimum age for registration is 18, in accordance with the capacity requirements of the Civil Code of Georgia.
3.3. Each User is allowed only one account. Creating duplicate or fake accounts is prohibited.
3.4. You must keep your credentials confidential and are responsible for all actions taken under your account.
3.5. During registration you choose a role (Client or Master). The Master role can be added later in your profile, after which you can switch between Client and Master modes at any time.
4.1. It is prohibited to use the Service for unlawful purposes, including:
— placing orders or offering services that violate Georgian law;
— insults, threats, discrimination, harassment of other users;
— sending spam, advertising third-party services, phishing, fraud;
— circumventing the Service's fees and payments (e.g., transferring money outside the platform to avoid deductions);
— automated data collection (scraping), exploitation of vulnerabilities.
4.2. Content posted by Users (order descriptions, profiles, photos, reviews) must not infringe copyrights, third-party rights, or public morals.
4.3. The Service may moderate, remove content, and block accounts in case of breach of these Terms without prior notice.
4.4. If you encounter offensive content, fraud or unacceptable behaviour by another User, contact us via the "Support" button in your app profile or by email at hello@xfix.ge. We review such reports and may remove content, restrict access or block the offender's account.
5.1. The Client creates an order specifying the service category, description, budget, and address. The order is published in the feed available to Masters.
5.2. Masters submit responses to the Client with their price and deadline. The Client selects a Master, after which a chat is automatically created to agree on details.
5.3. All arrangements (amount, deadlines, scope) are made directly between the Client and the Master. The Service does not intervene in the terms of the transaction.
5.4. Completion of the work is confirmed by the Master (status "Completed"). After that the Client may leave a review and a rating.
5.5. Disputes between the Client and the Master are resolved by them independently. Upon a substantiated complaint, the Service may act as a mediator but is not obliged to.
6.1. Use of the Service is free for Clients.
6.2. A paid subscription for Masters is planned, giving access to extended functionality (responding to orders, promotion in search results, etc.). At present the subscription is not launched: all Service features are available free of charge. We will announce the launch and pricing in advance.
6.3. Once launched, subscription payments will be processed through Apple App Store and Google Play in-app purchases. Prices are shown in Georgian lari (GEL); the actual charging currency is determined by the app store.
6.4. Cancellation and refunds are handled under the Apple App Store and Google Play rules. Consumer rights provided by the Georgian Law on Consumer Rights Protection remain unaffected.
6.5. Refunds initiated via App Store / Google Play are governed by their respective policies.
7.1. The Service does not guarantee:
— the availability of Masters in the chosen category and city;
— specific quality, timing, or outcomes of services provided by Masters;
— that the Service will operate without interruptions or errors.
7.2. The Service is not liable for:
— damage caused to the Client as a result of substandard services by the Master;
— non-performance or improper performance of obligations by the Master;
— loss of data in circumstances beyond the Service's control (force majeure, third-party cyberattacks, actions of state authorities).
7.3. The Service's aggregate liability to the User for any damage is limited to the amount actually paid by the User to the Service over the last 12 months, but no more than 500 GEL — to the extent permitted by Georgian law.
7.4. Nothing in these Terms limits liability for willful harm caused by the Service or for the violation of inalienable consumer rights.
8.1. All rights to the "xFix" trademark, logo, design, software code, texts, and other elements of the Service belong to Individual Entrepreneur Dzmitry Ishchanka (ID 306486585) or are used under license.
8.2. By posting content on the Service, you grant us a non-exclusive, royalty-free license to use, copy, display, and distribute it as part of operating the Service (for example, displaying the Master's profile and reviews to other Users).
8.3. Use of the Service's content for commercial purposes by third parties without written consent is prohibited.
9.1. You may delete your account at any time in your profile settings. Your personal data is then deleted or anonymised in the manner and within the time limits described in the Privacy Policy, except where retention is required by law (for example, for accounting and tax reporting).
9.2. The Service may suspend or terminate your access in case of material breach of these Terms with notice via the app or email.
9.3. After termination of use, the User's obligations arising prior to termination remain in force (e.g., payment for the past subscription period).
10.1. These Terms are governed by the laws of Georgia.
10.2. All disputes between the User and the Service not resolved by negotiation shall be referred to the courts at the Service's location (Tbilisi, Georgia).
10.3. Consumers (individuals using the Service for non-commercial purposes) are entitled to apply to the Consumer Rights Protection Agency of Georgia (https://consumer.gov.ge) and to courts at their place of residence pursuant to the Georgian Law on Consumer Rights Protection.
Individual Entrepreneur Dzmitry Ishchanka (ID 306486585)
Email: hello@xfix.ge
Georgia, Tbilisi, Samgori district, Police lane I, N5
Registration number: 306486585, registered on 26/09/2024. Registering authority: LEPL National Agency of Public Registry.
For questions about personal data, see the separate "Privacy Policy" document.
Last updated: 10 August 2026.
